Business Process Automation (BPA) in BPO (Business Process Outsourcing) refers to the use of technology to streamline and optimize repetitive tasks, reducing human intervention and improving efficiency. Key aspects include:

• Workflow Automation: Automating routine processes like approvals and data entry.
• Robotic Process Automation (RPA): Using bots to handle structured tasks such as invoice processing.
• AI & Machine Learning: Enhancing customer interactions through chatbots and predictive analytics.
• Data Management & Reporting: Automating data collection and analysis for better decision-making.
• Cost & Time Savings: Reducing manual effort and operational expenses while improving accuracy.

BPA enhances productivity and ensures faster service delivery.