Customer support in a BPO (Business Process Outsourcing) is focused on assisting customers with inquiries, troubleshooting issues, and ensuring a positive experience. It typically includes:
- Inbound & Outbound Call Handling: Answering customer queries, complaints, and providing information.
- Email & Chat Support: Assisting customers through written communication channels.
- Technical Support: Helping customers resolve technical issues related to products or services.
- Order Processing & Billing Assistance: Managing purchases, refunds, and payment-related concerns.
- Customer Retention & Satisfaction: Ensuring loyalty through personalized service and feedback analysis.
Effective customer support enhances brand reputation and boosts customer retention.