Back-office operations in a BPO (Business Process Outsourcing) refer to the non-customer-facing tasks that support a company's core business functions. These operations typically include:

  • Data Entry & Processing: Managing and updating company records.
  • Accounting & Finance: Handling invoices, payroll, bookkeeping, and financial analysis.
  • HR & Recruitment: Managing employee records, onboarding, and payroll processing.
  • IT Support: Maintaining databases, software management, and cybersecurity.
  • Compliance & Quality Control: Ensuring adherence to regulations and maintaining service standards.

Back-office functions help streamline business processes, improve efficiency, and reduce costs for organizations.

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