Back-office operations in a BPO (Business Process Outsourcing) refer to the non-customer-facing tasks that support a company's core business functions. These operations typically include:

• Data Entry & Processing: Managing and updating company records.
• Accounting & Finance: Handling invoices, payroll, bookkeeping, and financial analysis.
• HR & Recruitment: Managing employee records, onboarding, and payroll processing.
• IT Support: Maintaining databases, software management, and cybersecurity.
• Compliance & Quality Control: Ensuring adherence to regulations and maintaining service standards.

Back-office functions help streamline business processes, improve efficiency, and reduce costs for organizations.